Privacy Policy

1. Introduction

NeoRosetta ("we", "our", or "us") operates the Entelligence platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and password (stored in hashed form).

2.2 Organization Information

If you create or join an organization, we collect organization name, structure, and related configuration data.

2.3 Usage Data

We automatically collect information about how you interact with the platform, including pages visited, features used, timestamps, and activity logs. This data helps us improve the platform and provide support.

2.4 Files and Documents

You may upload files and documents to the platform. We store this content securely and only access it as necessary to provide the service.

2.5 Third-Party Integration Data

When you connect third-party services (such as Google or Slack), we receive data from those services as authorized by you. We only access the data necessary to provide the integration features you have enabled.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Entelligence platform
• Process and manage your account
• Power AI-assisted features using third-party AI providers (see Section 4)
• Send service-related communications
• Monitor usage patterns and improve user experience
• Ensure platform security and prevent abuse
• Comply with legal obligations

4. AI Processing

Certain features of the platform use artificial intelligence provided by third-party services, including OpenAI and Anthropic. When you use these features, relevant data may be sent to these providers for processing.

Important: Your data is not used to train AI models. We use API agreements with our AI providers that explicitly prohibit the use of customer data for model training purposes.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• AI Providers: OpenAI and Anthropic, as described in Section 4, solely to provide platform features
• Service Providers: Third-party vendors who assist in operating the platform (hosting, analytics), bound by confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption at rest and in transit. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Complain about a breach of the Australian Privacy Principles

For EU/EEA residents, additional rights are described in our GDPR Policy.

9. Cookies

We use cookies and similar technologies to operate the platform. For detailed information, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: [email protected]
Company: NeoRosetta
Location: Australia